RETURNS & EXCHANGES

If you have a change of mind or would like to exchange your item/s, Dayclub is happy to process a store credit or exchange for you. Please ensure you meet the below criteria to be eligible to make a return. Please note, we are unable to offer refunds.

RETURNS: TERMS & GUIDELINES

• Items must be sent back within 10 business days of receiving your items.  
• Items must be unworn and unwashed with all tags and labels attached, in its original packaging.
• Items can only be returned back to us for store credit or exchanges. Store credit is valid for 12 months.
• Your exchanges must be of the same value.
• Items must be full priced. All sale items are final and cannot be returned or exchanged.
• We will only accept returned item(s) that have been lodged online using our returns portal.

WHAT CAN'T BE SENT BACK?

Sale items

• For hygiene reasons; swimwear, hats, hair accessories and head scarves cannot be returned.
• Items of unsuitable quality - no fake tan, makeup, animal hair, deodorant or perfume marks.
• If the item is deemed soiled or damaged upon arrival, we reserve the right to either deny your return or issue a partial credit to you, not a full credit.

Faulty Items

• If you have a faulty or damaged product please request a return via emailing dayclubthelabel@gmail.com please include a picture of the deemed fault and your order number.

Shipping

• The cost of return shipping for exchanges and other returns is at the customer's expense – this is non-refundable. A return satchel is required to be provided by customers wishing to exchange their items.
• You can pay for your return shipping in the Australia Post portal here.